Frequently asked questions

The quick answers. Each links to the full article if you want the detail.

Getting going

How fast can I start dialing?+

As soon as you've added a seat and one number. You'll start in warm-up at 25 calls on day one. See Getting started.

Why is my first day capped at 25 calls?+

Warm-up. It builds your numbers' reputation so they keep connecting. The cap rises to 1,000/day by day 11. See Account warm-up.

Why does each agent need their own login?+

The per-seat limits are counted per login; sharing one bottlenecks your team to 2 calls at a time. See Seats & logins.

Why was a call held or skipped?+

Usually calling hours (outside the lead's 8 AM–9 PM), a Do-Not-Call block, a per-number cap, or a per-seat limit. The dialer always tells you which.

One of my numbers is getting "Spam Likely" — what do I do?+

Pull it from rotation in the Compliance Monitor and lean on your other numbers. See Number reputation.

How do I know if my numbers are healthy?+

Watch connect rate and short-call % in the Compliance Monitor — a falling connect rate is the first warning sign.

Can I call someone who's on my Do-Not-Call list?+

Only with documented consent, via the override flow — it requires a consent file and an attestation. See Do-Not-Call & consent.

What does it cost?+

$50 per seat per month, including 2,000 minutes. See Billing & minutes.

Do blocked or held calls cost me anything?+

No — only connected talk time uses minutes, and a limit-blocked call never touches your daily cap.

Still stuck? Contact support and we'll help.